Terms and Conditions
Welcome to MS Cool And Comfort, your trusted appliance service provider in Jamshedpur. By using our website and services, you agree to the following Terms and Conditions and our Privacy Policy. Please review this information carefully.
About Us
MS Cool And Comfort specializes in appliance installation, servicing, and repairs in Jamshedpur. Our goal is to deliver professional and reliable solutions for all your cooling, electrical, and household appliance needs.
Website Usage Terms
By accessing or using our website, you agree that:
- You are at least 18 years old or are using the website under supervision.
- You will use the website for lawful purposes only.
- All content (logos, text, images, etc.) is the property of MS Cool And Comfort and may not be reused without permission.
Services and Bookings
- Appointments can be booked online, over the phone, or via WhatsApp.
- Service availability depends on technician scheduling and location.
- Prices for services will be shared upfront during booking or upon inspection.
- Emergency or same-day visits may carry additional charges.
Payments and Refunds
- Payment can be made via cash, UPI, or other digital methods after service completion.
- Invoices will be issued upon request.
- Refunds are applicable only if the service was not delivered as agreed or canceled within the eligible timeframe (usually 24 hours before the appointment).
Cancellation Policy
- You may cancel or reschedule your booking up to 24 hours in advance without a fee.
- Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Limitation of Liability
While we strive to offer top-quality service, MS Cool And Comfort is not responsible for:
- Any damages resulting from misuse or pre-existing appliance issues.
- Indirect or incidental losses resulting from delays or service interruptions.
Privacy Policy
We respect your privacy and are committed to protecting your personal data.
Information We Collect
We may collect:
- Contact information (name, address, phone number, email)
- Booking details and service history
- Device or usage data from our website (via cookies or analytics tools)
How We Use Your Information
- To confirm bookings and deliver services
- To send updates, reminders, or offers (only if you opt-in)
- To improve our customer support and service quality
Data Sharing
We do not sell your data. Information is shared only with:
- Our in-house technicians
- Trusted payment processors or logistics partners (when necessary)
Your Rights
You can request access to, correction of, or deletion of your data by contacting us directly.
Data Security
We use secure servers and data-handling procedures to protect your information from unauthorized access.
Updates to This Policy
We may update these terms occasionally to reflect changes in our services or legal obligations. Please check this page for the latest version.
Contact Us
Have questions? Need help? Reach out to us!
📞 Phone: +91 97097 03050
📞 Phone: +91 62004 82412